Hôtel Sandals Dunn's River 5 Adult Only +18

Recently my wife and I celebrated our honeymoon at Dunns River Sandals Resort and I’m not allowed enough cheaters to fill explain how awesome the experience was. We were fortunate enough to have the dopest butlers Vivian and Romeo. They made us feel so welcome that by the end they felt like family. Of you get a chance to have a butler you must request these two. Aside from the butlers the food and environment was top notch, not an inch of Dunns River wasn’t thoughtfully designed. Lastly, image to shoutout the crew at The Rum Club, what an awesome place, drinks…fire, food…fire,, service… fire

All top notch. Will be a definite come back. Dive was good for the ocean area that they had to work with. Dive team good. Took an off sure tour w Natrick Anderson +18764402688. Which was a definite highlight. 40.00 each, up to 15 people, 3 hour, only local stuff, no tourists areas. Great investment all around

Food Breakfast Buffet We ate at the breakfast buffet every morning. The French toast and pancakes were consistently cold throughout our entire stay. The French toast was overcooked to the point. It was black. Italian restaurant We had the chicken Parmesan. The chicken was crispy and came with an amazing marinara sauce. It was one of the best meals we had on site. We also had amazing fish fingers at the rum club. It was the best fish that we ate at this resort. We ate at multiple other restaurants throughout the resort. The meals were just OK. The room We stayed in a club level room that faced the neighboring resort. (category CL). During the day, the resort next-door was extremely loud (yelling into the microphone and playing loud music) the entire day. In the evening, we heard the music through our closed balcony door. The music lasted late into the night. It was difficult to sleep. I contacted customer service regarding the issue with the noise. The noise level from the neighboring resort was a known issue. I suggested that they let people know about the noise level from the other resort. They offered to downgrade us, but they were unsure if they could provide us a refund for the difference. There were no available rooms in our room category. Customer service refused to upgrade us.The couch in the room was very hard. It felt like I was sitting on concrete. I expected better customer service. We are Emerald members and have 67 paid nights at sandals/beaches. We were very disappointed with the customer service at this resort. We will not be back to Dunn's River.

Lovely stay at Sandals Dunn’s river. Very pretty, clean resort. Gardeners always keeping it tidy and watered. Nice room design with lots of storage space. We enjoyed sitting on the balcony which overlooked the sea and pool. Sink design was a bit strange but didn’t bother us really. Comfortable bed and good shower. Food was excellent in all restaurants. We loved the breakfast choice in Saltaire although the buffet area was a little congested sometimes . Also enjoyed the salads there at lunchtime. Restaurant manager Dwayne was very friendly, polite and efficient. We spent a lot of our day in the pool with the swim up bar. We really had a great time with Andre and Aljay. They were always jolly and ready for a laugh. Very hardworking too. We enjoyed talking about premier league football with them. Antoinette at the beach bar was also so sweet and fun. Rum club was very nice , Liandre had so much energy and enthusiasm. Lapidus lounge didn’t seem to be promoted very well . Lots of guests we spoke to didn’t realise it was there. We had drinks there a few times , very pleasant atmosphere and staff. Just a few things to mention as feedback. Service was very slow in Galene the 2 times we went there. We also would have liked the bars listed on the app as well as the restaurants. Also would have liked some cocktail menus at the pool bars. We have to say all the staff were the happiest and friendliest we have ever encountered at any Sandals we have ever been to. Well done Sandals Dunn’s River. Must mention Paul luggage (front of house ) and sweet Shashwena in Edessa. We enjoyed the violinist/saxophonist/steel pan on the bridge every morning. Beach towels were plentiful and available all day. Only thing that was disappointing was the pool chairs situation. We were jet lagged (from UK) so up early anyway but unless you got down to the pool by 0500 to bag a chair you were unlikely to get some by the pools . The beach was very windy so people mainly wanted to sit by the pools . We understand the butlers need to get chairs for their guests which they did at 0430 but there does need to be more available for everyone else. All in all it was a great 10 days . If the pool chairs situation was sorted it would have been perfect.

This resort is amazing. Can’t say enough about the friendly staff. We had a chance to spend time chatting with Rebecca-Jane and Tiana who are part of the entertainment group. They were so much fun and shared lots of information about the facility, activities and the island. What great ambassadors for the resort.