Hôtel Beaches Negril 5

I took my daughters on a beach vacation to this resort. Overall, the service was good and we had fun. The shows were entertaining and the grounds were very clean and beautiful. We did have some issues with the water in our rooms. No hot water in the shower or sink initially. Once we brought it to their attention, the showers had warmer water, but never the sink. Additionally, from my previous experience at a Sandals resort, if I booked this trip again, I would upgrade to Butler service. It’s a game changer, definitely worth the upgrade to have personalized service. Also, even though the resort says “all inclusive, including gratuities “, definitely bring plenty of cash for tipping. We rented a beach cabana which did not include gratuity, but was a wonderful experience . Our cabana attendant was exceptional. Any baggage handling at the airport, including the Club Mobay escort and driver to the resort all expect tips. Lastly, even though I was discouraged from booking restaurant reservations while planning the trip, I would encourage everyone to press them for a reservation. They said we should just book those upon arrival, but unfortunately there was limited availability by the time we arrived. Also book excursions in advance.

Beaches Negril Dive Team SAVED our vacation! King "understood" the assignment, and worked miracles to get my family of 4 - all certified divers (and the entire reason for this trip) - set up for the short week were were there for. My Husband and Son took advantage of the "offer" and got their Advanced Diver Certs. King was patient, and totally willing to bend over backwards to make our vacation what we hoped it would be. The diving was amazing. Clear warm water. Lots of sea life. The entire dive team was exceptional - but KING - he was the MAN! Thank you!

Beaches Management - see end section for specific feedback after my guest focused review. For context this was our second stay at Beaches Negril (our first was in June 2022, recently stayed June 2025 for 6 nights), we have also stayed at Sandals South Coast and Beaches Turks and Caicos along with all inclusive resorts from other brands. Our most recent trip we traveled with four kids (12, 8, 3.5 and 1.5). Overall we have had great experiences at Beaches Negril and would recommend it to others with young families looking for a premium resort with plenty of activities and amenities without being overwhelming. Overview: The resort is well kept up and maintained, it does not feel dated except for maybe the TVs in the guest rooms. There is one large pool that is more geared towards adults with a swim up bar and one smaller pool (also with a swim up bar) adjacent to the kids water park area. The water park features two big slides, a lazy river, a toddler splash pad, and a larger water play set for older kids. Staff is generally friendly and helpful. Childcare is available in a very clean, well staffed facility if parents wish to use the Spa services or go on excursions without younger children. Expect to pay very high prices for any incidental items you may have forgotten to bring with you at the gift shop (like my $24 can of bug spray that will be discussed later). Beach / Water Sports: The beach at the resort is beautiful with plenty of room, soft sand, and a shallow grade into the water. There are lots of chairs available and private cabanas can be rented for a daily fee. The real attraction for my family was the water sports area which features water trikes, kayaks, paddle boards, Hobie Cat sailboats, along with knee boarding, water skiing, wakeboarding, and banana boat rides. You can also reserve a spot on several daily trips on the glass bottom boat, snorkeling, and SCUBA although we did not participate in the SCUBA activities. Both snorkeling and the glass bottom boat were highlights of the trip for us. Food: For breakfast the options are the buffet and Stella (which transitions to Italian food in the evening). Stella was great, but with young kids we found the buffet more convenient. Typical resort buffet fare done reasonably well. The BBQ shack opens around lunch and runs until 3am and offers one of my favorite items: the Jamaican Beef patty - highly recommend - along with burgers and chicken nuggets on demand. Lunch at Mariachi was another food highlight for us - the tacos were delicious and we are pretty picky about our tacos. There are also a couple of food trucks (chicken strips / salad) and pizza, all of which are just fine. For dinner Kimonos offers a Hibachi experience that was very tasty but the Peruvian restaurant was one of the best meals I've ever had - period. Make reservations for both as soon as you arrive to secure your spot. We didn't try Soy as sushi isn't really our thing. Mariachi for dinner was fine but not as good as the tacos we had for lunch. We ate at the Jerk Shack on the beach for dinner one evening right around sunset and immediately began to experience bug bites on our legs (likely sand fleas). After a few minutes I left the table to get the aforementioned $24 can of bug spray only to return a few minutes later to find that the restaurant had some on hand upon request. To me, this indicates that the staff is aware that bugs are a problem but doesn't take adequate steps to eliminate the harmful insects. My wife and I still have painful welts covering our legs from the knee down 5 days after dining. Food was good but hard to appreciate when you are getting eaten alive yourself. Entertainment: The entertainment staff was another highlight. All of them are clearly highly talented and love interacting with guests. The Fire Show is a can't miss event, truly impressive. 10/10 great staff. Bar Service: Drinks are good and you can generally get them very quickly. Shoutout to Leon who took great care of me every day he was on duty. If you're drinking beer I hope you like Red Stripe or Red Stripe Light. The pool bars have mid-range bottles that work great as mixers, but if you want the more premium stuff you have to go to the bar right outside the theatre near the front desk / buffet. Several decent single malt scotch options as well as more eclectic liqueurs. Guest focused conclusion: Beaches Negril is a fantastic option for families on the island and is the perfect size resort for trying to manage multiple kids. There is something for everyone but you can also get anywhere you need to go in about 5 minutes. Our previous visit to Turks & Caicos was also enjoyable but the resort is just enormous. Finding kids that want to go off and do their own thing for a while is a chore and you have to plan ahead to walk 15 minutes to get where you are going on time. We spoke to several other families that have been to both and we all preferred Negril. Management feedback: While we did have another great week at the resort, premium pricing demands premium service and a worry-free experience for guests. During our stay it was a bit disappointing to see that deck maintenance was ongoing throughout the week around the water park only during the hours the water park is actually open and in use. Better planning would be to work earlier in the morning or later in the evening in manageable sections to reduce impact on guests trying to enjoy the water park. Having the swim up bar at the water park out of service for renovations was also disappointing, but such is the cost of maintaining a high quality property. The sand fleas at the Jerk Shack are a big problem and multiple other guests experienced the same problem we did. Figure out a way to get rid of the bugs or at least encourage guests to use resort provided bug spray before dining in the evenings. We are taking home a lot of memories, but our lower legs look like something off the Discovery Channel and will carry this painful reminder for at least another week or so. The final (and largest) issue we had was around our departure plan. Our scheduled check out and departure time of 9am originally would have put us at the airport at least 4 hours before our scheduled flight which is excessive especially when trying to entertain small children in that environment. On Friday evening (6/6/2025 for information) my wife spoke to two ladies at the Concierge office about updating our departure to 10am which would allow more time for us to pack and eat breakfast before a 12+ hour travel day home. The staff said they could update the departure reservation but that she would have to sign a waiver saying that Beaches is not responsible if we do not arrive in time to make our flight. She signed the paperwork and assumed that everything was taken care of. The staff updated the times on our departure envelope (by hand) and assured her that they would handle the rest. On Sunday morning (6/8) the bellman arrived at our room at 8am looking for our bags to take down for our 9am departure. We showed him our updated time slip with the 10am departure but his sheet still reflected a 9am departure. My wife continued packing and I went to the Concierge to check on the status. After 45 minutes of waiting for them to confirm a 10am departure they finally told us that the 10am bus is full and that we need to leave at 9am - in 15 minutes. We had our bags ready by this point but had not had a chance to eat breakfast and that is not a quick process with 4 children. At this point the Concierge Manager got involved but was unable to assist with getting us a later ride or with my request to compensate us for some of the cost of needing to purchase food at the airport instead of eating breakfast at the resort as planned. Why the Concierge Manager has no authority to make any adjustments to customer's room charges is beyond me - they should have authority to fix problems and make guests happy. A few minutes later the Resort Manager arrived and after a brief explanation by the Concierge Manager she waved her hand and said "Just get them a taxi for 10am". Yes. That's literally what we've been requesting for the past hour and making the end of our time at the resort extremely stressful. Empower your people to solve problems. If we had brought up the departure time discrepancy and the Concierge had said "No problem, we will handle it, go enjoy your breakfast and we will see you at 10am" that would have been so much nicer than having to wait as powerless functionaries at the resort talk to powerless functionaries at the shuttle provider without actually solving the problem. I’m writing this review as I was told by Concierge staff that it was the best way to communicate both positive and negative feedback to management.

Where do I start? This is our second time at Beaches Negril and our 4th visit over all to a Beaches resort and they never dissapoint. Our room was in the Santa Cruz building which provided us good location to the beach, waterpark and Yoyo's frozen yogurt bar for a evening snack! The restaurants are excellent and our favorite was Stella for breakfast, the french toast was awesome. The staff hear is always friendly and attentive. A specail shout out to Nae Nae who is part of the entertainment team and always made a point to say hi and even played foosball with our son. Jevais (sp?) was our waiter for our Candlelight dinner and he ensured our table was on the beach after the rain. He is such an asset to this company. We had our family portraits taken and Nicolette did a fabulous job. Last but not least was our Concierge Host, Shackela. She helped plan our week, brought us coconut water though out the stay, and checked on us when she was on property. She even came in early to send us off on our last day. We love Beaches and have already booked our next vaction!

The beaches Negril is amazing. The private dinner night was so special. It was so fun with our family. It just was amazing. The chefs were awesome 12 out of 10.This dinner was amazing. We highly recommend Elorine was great and 4:30 is also the best Recommend